Warranty
Every product we sell is genuine and comes with a 12-month warranty. When something goes wrong, we help you get it sorted.
How long is the warranty?
All products come with a 12-month warranty from the date of delivery, covering manufacturing defects. Where a manufacturer offers a longer warranty on a product, the longer manufacturer warranty applies.
What is covered
- Manufacturing defects in materials and workmanship
- Faults that appear during normal use within the warranty period
What is not covered
- Physical damage, cracks, drops or bent parts
- Liquid damage or corrosion
- Damage from power surges, wrong chargers or unstable electricity
- Normal wear and tear, including cosmetic wear and battery ageing over time
- Repairs or modifications by anyone other than an authorised service centre
- Software issues, viruses or data loss
- Accessories and consumables such as ink, toner and paper, unless stated otherwise
How to make a warranty claim
- Contact us on WhatsApp (0913 388 8678) or by email (info@fulrix.com) with your order number and a description, photos or a video of the fault.
- We check the issue with you and confirm whether it is covered.
- Bring or send the item to us, or to the brand's authorised service centre if we direct you there.
- The item is repaired or replaced within the warranty terms.
Please keep your receipt or order number. It is needed for every warranty claim.
Within 48 hours of delivery
If an item arrives defective, damaged or wrong, report it within 48 hours of delivery. This is handled under our Returns & Refunds Policy rather than the warranty.
Business customers
For laptops, desktops and printers bought for your organisation, we can coordinate warranty service directly with HP, Dell and Lenovo. Warranty terms on quotations and purchase orders apply where they differ.