Refund policy

Fulrix Technologies Ltd ("Fulrix", "we", "us") sells only genuine products. If something is wrong with your order, we will make it right.

1. When you can return an item

You can request a return if:

  • the item arrived defective, damaged or not working;
  • you received the wrong item, colour or model; or
  • items are missing from your order.

Report the problem within 48 hours of delivery by WhatsApp (0913 388 8678) or email (info@fulrix.com). Include your order number and clear photos or a short video of the item and its packaging.

2. Condition of returned items

Returned items must be unused, complete with all accessories, manuals and free gifts, and in the original packaging with serial numbers and seals intact. Proof of purchase (order number or receipt) is required.

3. Items we cannot accept for return

  • Software, licences and activation codes once opened, activated or redeemed
  • Items that have been used, installed, engraved or personalised (including laser engraving)
  • Special, custom or bulk orders sourced specifically for you, unless they arrive defective
  • Items damaged through misuse, liquid, power surges, drops or unauthorised repairs
  • Consumables such as ink, toner and paper once opened

4. Change of mind

We do not generally accept returns for change of mind. Where we agree to one as a goodwill gesture, the item must be unopened and returned within 48 hours of delivery, and the customer pays the delivery costs.

5. How we handle your return

After we approve your request, we will arrange pickup or tell you where to drop the item. Once we receive it, we inspect it within 3 business days. If the return is approved, we will repair, replace or refund the item. A replacement is our first option when stock is available.

6. Refunds

Approved refunds are paid within 5–10 business days of approval, by bank transfer to the account you used or as Fulrix store credit, whichever we agree with you. Delivery fees are refunded only when the return is due to our error or a defective item.

7. Warranty claims

Faults that appear after the 48-hour return window are handled under the product warranty (see our Warranty section in the Terms & Conditions). We will help you with manufacturer warranty claims for products bought from us.

8. Business and institutional orders

Returns on purchase orders, contracts and framework agreements follow the terms in that agreement or quotation, where they differ from this policy.

Contact

Fulrix Technologies Ltd, Plot 102 Tos Douglas Crescent, Kaura, Abuja, FCT, Nigeria

WhatsApp/Phone: 0913 388 8678 · Email: info@fulrix.com